Who are we?

2GoCash is a global NeoBank that  facilitates currency swaps between individuals and businesses, lets you send and collect money internationally, Automated Matching and Settlement, multi-currency wallet with up to 54 different currencies.

Which countries can apply for a 2GoCash account?

2GoCash is currently available in the United States, United kingdom, Asia, Canada and Africa

How do I open a 2GoCash account?

Apply online on our website at www.2gocash.com or download our mobile app at Google Play Store for devices using the Android operating system and App store for Apple devices using the iOS and iPadOS operating systems. The approval process is within 48hours.

What information do I need to provide?

The following information is required to verify your identity to comply with regulations in the respective countries.

1 For United State onboarding, the required docs

Individuals

• Verification of national ID/Drivers license document/passport
• If passport used, or for non-US Citizen or PR, to provide Proof of Address in United States

• SSN/Tax ID

• Mobile number or email address of the contact person

Businesses

• Company name
• Employer Identification Number/EIN
• Mobile number or email address of the contact person
• Contact details of all authorised users and key contact person(s)

2. For Canada onboarding, the required docs

Individuals

• Canada Permanent residents
• Canada Identity Card
• Proof of address
• Canada Foreigner
• Passport
• Proof of address

Businesses

• Documents to identify customer
• Business Registration Certificate
• Certificate of incorporation
• Board Resolution signed by at least 2 directors

3. For Nigeria and other African countries, the required docs

Individuals

• Bank Verification Number
• Driver’s license/passport;
• Or other official documents issued by Government Agencies;

Businesses

• Certificate of incorporation
• Tax clearance certificate
• Business Certification (if any)

Verifications of the relevant natural persons are required to be done before the account can be approved.

4. For the onboarding of the United Kingdom, the required docs

Individuals

• Proof of ID
• Passport
• Or Driver’s license
• Or Residence Permit
• Proof of address dated within 3 months
• Bank or building society statement
• Or Utility Bills
• Or Council Tax Letter
• Benefits Letter
• Other supplementary documents may be needed upon request

Business

• Proof of ID of the ultimate beneficial owners who hold(s) the company over 25%
• Proof of address dated within 3 months of the ultimate beneficial owners who hold(s) the company over 25%
• Other supplementary documents may be needed upon request

Although individuals may only sign up for one 2GoCash personal account, companies can create multiple business accounts. To create more than one account, you can either sign up with a separate email address or link it to your existing e-mail address. Our account manager can assist you with this process.

Is my information secure?

As a global NeoBank, 2GoCash is fully regulated and licensed to handle money by central banks and regulators around the world. Our platform and processes are closely managed based on the highest international standards to give you a peace of mind. Stringent cyber security controls protect our clients’ money and data with strict confidentiality.

How do I send money overseas with 2GoCash?

Once your account has been approved, you will be able to track and manage your currency swap on your dashboard. Your assigned account manager or our dedicated customer support team is also ready to provide any assistance where needed.

Are there any fees?

Our fees are displayed transparently during the transaction process with no hidden charges. You will be able to view the total cost charged by 2GoCash before confirming the transaction.However, in certain cases, your bank or your recipient’s bank may charge an additional fee to send and/or receive money. These charges will be borne by you or your recipient. If the beneficiary requires to receive full amount, additional charges borne by you might apply too

Which countries can I send money to?

Our wide network of banks and partners allows you to make payments to more than 100+ countries/regions. Here are some of the more popular destinations:

Australia
Canada
China
Europe
Hong Kong
Africa
Japan
Malaysia
New Zealand
Philippines
South Korea
Singapore
Thailand
United Kingdom
United States
Vietnam
Taiwan

2GoCash is also constantly looking to open new currency corridors to serve our customers better.

How long will my transfer take?

This depends on the currency that you are buying or selling and the bank that your beneficiary is using. Typically, for most popular currencies and leading banks, the funds will reach your beneficiary within 1 business day after we receive your funds. In extreme cases, it may take up to 2 business days for the transfer to be completed subjected to currency type and the beneficiary bank or/and country.
If you require the transaction to proceed urgently, please contact us by email at support@2gocash.com.

Can I keep track of my transfers?

You can track and manage all your transfers on your dashboard. We will also keep you notified by email at each stage of the transfer. If the beneficiary’s e-mail address is provided, your beneficiary will also receive an email from us when the transaction is in progress. Once the transaction has been completed, you can download the receipt from our platform.

How do I send money to a previous beneficiary?

If you have previously added and made a cross-border payment to a beneficiary in your account, their details will be stored in your account. Simply select on the beneficiary’s name when you are in the process of booking a new transaction. 2GoCash also offers an API that allows businesses to make multiple recurring batch payments. Contact us at support@2gocash.com to customize a solution for your needs.

Why is there a request/upload of supporting documents whenever I make a booking?

To adhere to global regulations, we might require additional documents such as invoices, purchase agreements and other documents to support your overseas remittance. The payment will be processed once our compliance team has reviewed and approved the documents submitted.

 How will 2GoCash contact me?

We will contact you via the phone number or/and email provided during your signup application. Your account manager and our customer support team can tend to your queries.

Can I cancel my transfer?

If the payment has not been processed, we will be able to help you to cancel the transfer. However, if the payment has been processed or the transfer is complete, you will not be able to cancel the transfer. If a cancellation is necessary even after the funds have been transferred, you can contact either our customer support team or email us at support@2gocash.com. We will try our best to adhere to your request.